Protecting businesses from online scams is easy PC | Interview with Jude McCorry, Cyber and Fraud Centre Scotland


Cyber security continues to be of major significance to all online businesses, as recent high-profile cyber-attacks on The Co-Op and Marks and Spencer (estimated to have wiped out a third of their profits) have shown.

It's a subject that Jude McCorry has dedicated her career to - determined to help people to protect themselves from the type of cyber scams that can ruin lives.

She is the CEO of the Cyber and Fraud Centre Scotland, the country's only cyber social enterprise.

With a small team based in Edinburgh, the Centre aims to help protect Scottish businesses by delivering accessible and affordable cyber and fraud services.

That includes giving free training to organisations, "particularly charities, who don't have a lot of money, but may have very sensitive data to protect," Jude explains, offering "Cyber MOTS to start-ups and small businesses to make them more attractive for funding" and sending "threat intelligence intel" to their member organisations.

Last year, Jude and her team also set up a charity, the Cyber Fraud Hub, after being inundated with calls from members of the public who had suffered from financial scams.

"They can be in cryptocurrency, fraud, ransomware, every day is something else," Jude explains.

"We set up the charity to provide an Incident Response line so people could phone up and get help straight away.' "The response line is free to use for all organisations in Scotland. We are a social enterprise and what we're trying to do is give back as much as we possibly can, so any profits that we make, we'll put that into the charity."

But what has been the catalyst for this uptick in cybercrime? Jude points to the Covid pandemic.

"Everything went online. Small businesses, ice cream shops, everything went online for ordering, and that's when people then started getting themselves more IT savvy. But they weren't underpinning that with cybersecurity - and the criminal gangs were ten steps ahead."

For those who want to take more steps to secure themselves against cyber fraud, Jude has some helpful advice. "For individuals, I would say that any social media that you use, any online shopping accounts, don't use the same password across them.

"Turn on two-factor authentication, so that if somebody is about to change your password, you will get a notification. "If you don't use that, then they can change your password pretty quickly and lock you out. "For businesses, making sure you are doing any relevant software updates. "The way that the hackers get in is via phishing links or text messages - so make sure staff are trained and are cyber aware. Think about what would happen if you had a cyber attack, and how you would get the organisation back up and running."

And while Jude spends her working life supporting other businesses, she has found invaluable support herself from linking up with Entrepreneurial Scotland.

"What it's given me is probably more than what I expected. We work together on real problems that are happening in our business. "It doesn't take you away from your business - it actually adds to the business, as the decisions you are making have already been chatted through with somebody." "I want women to know they have a space in the Entrepreneurial Scotland programme, and more widely in the cyber and tech sphere. Sometimes when I speak to women about doing the entrepreneur programme they will say 'I'm not good enough to do that.' But we are more than 50% of the population - of course we're good enough!"


This article was written by Alex Burns as part of The Herald Business HQ Monthly. Click here to read the full edition.