My main projects involve developing improvement strategies for two specific facets of the company: Top Complaint Categories and Digital Lineside Notification.
These projects are a breath of fresh air for me. I have never worked on such initiatives, and it is a humbling experience to optimize my skills in a new way—not by creating drawings and models to communicate my visions, but through more verbal and written formats. This challenge excites me, and I hope it will support my future development and professionalism.
A significant achievement during my time at Network Rail was successfully organizing over 20 meetings with various teams across the company. This allowed me to gather a broad spectrum of insights and feedback that were instrumental in shaping our strategies. Additionally, I took on the task of creating comprehensive reports, diagrams, and tables that encapsulated my research and analysis. These documents have provided my team with valuable resources to reflect upon and utilize in their decision-making processes.
Participating actively in team meetings was another notable accomplishment, as it allowed me to contribute to discussions and gain a deeper understanding of team dynamics and objectives. Moreover, I had the opportunity to support fellow Saltire Scholars with their projects. This collaborative effort not only enriched my experience but also strengthened the bond within our cohort, fostering a sense of community and teamwork. Through these efforts, I was able to make a meaningful impact and leave a lasting impression on both my team and my peers.
